Faq

Name, last name, complete address, region, zip code, country, E-MAIL AND PHONE NUMBER.

Whitout these data I can not ship. I need All of them. 

Addres will be printed as you write to me, please be sure to write it correctly.

My masks are designed in a way that the shape of nose and cheekbones do not cause wearability issues: my masks only touch cheekbones and forehead with soft foam padding, so wearing glasses should not be a problem since they touch nose, ears and eyebrows instead.

However, in order to better fit different kinds of glasses, extra padding (with very easy instructions) is provided for each order.

Store and preserve the masks:
whether it is hung on a wall or in a piece of furniture, it must not be placed in direct sunlight for long periods. UV rays can ruin pigments. 

It is important to hold the mask on a stand, you can use the stand I provide, make your own, use a styrofoam head or a paper ball.  This will prevent the mask from changing due to its own weight over the years.  Store/hang it in a place that is not too hot or humid, away from direct sunlight.  

These masks are resistant to rain, but are not suitable for use in the sea, pool or lake. 

Don't leave your mask in the car!

Keep the mask away from fire and flame, they are flammable!

These mask are not a medical device. They can not protect you from anything.

You can use the foam that I have provided or materials of your choice.  Glued with neoprene shoe glue.

Heat the inside of the mask with a hair dryer or a hot gun, then gently stretch or tighten. 

Keep hot air away from glued parts, mesh, magnets and metal or other material parts. 

Do not immerse it in hot water, do not put it in the oven!  It is preferable to modify the padding rather than the mask itself. 

Payment can be split in installments.

The first one is needed to book my time and be added in my list (check the store announcement to know how long it is).

I will start to work on it once I have received half of the amount, to cover taxes and material costs. Other installments have to be paid before shipping. If, in the next months, you will need more time to pay it's OK, I will wait, but your order will be delayed at the end of my waiting list (that you can see in my shop announcement). Preferably, I would avoid this kind of situations, they are a problem to me because every time I add someone to the working list, I have to refuse others. Usually I do not overlap orders so that my time is completely dedicated to one work at time, to guarantee a better performance, but this means that a customer delay is empty time without earning for me.

Due to the high cost of materials, the nature of the custom order itself, and that it will be tailored on your requests, this order will not be refundable if canceled.